Camera Ready Cosmetics Reviews

This place is a scam. I ordered a foundation stick on their website, however, they sent me the wrong shade. They said they would refund me if I returned the item so I did and they only provided a partial refund because they said they could not cover shipping costs and that the product was tested before being returned. Of course I tested the product. As most customers would when you receive a package, you're excited to use the product so you would of course open it up and use it right away. I did not realize it was the incorrect product until I tried it on because who would really expect that you would be sent the wrong shade and item? The shade was a completely different shade from the one I ordered. So I'm being penalized for their mistake. Their customer service is very shady and poor, I would not purchase from them or recommend to anyone.

They sent me a USED eye makeup brush and didn't want to give me a refund instead a store credit. HORRIBLE customer service and will never shop there again _

Product never received and the ensuing customer service was pointless. I’m their own email chain they say the shipper is known to post something as delivered before it actually is while also saying g it must have been a theft.

They want me to file a claim with the shipper on the basis of theft, but:
A - I don’t believe it was ever delivered
B - the website where they want me to file this doesn’t even apply to shipping outside the US (I’m in Canada)

End result : no product and a credit charge.

They require me to file a claim on the basis that the package was stolen, but in the same email chain say that the delivery service is known to mark something as delivered before it is.

There's no reason to believe it was ever delivered, so it seems to me that they're telling me to be misleading and file a report. To make it even worse, the site to which they direct me to file the claim doesn't work for delivery outside the US.

The whole thing seems like a scam. I have no product and a credit card charge.

They may be okay for delivery with the US, but I would never use them from Canada!

Horrible customer service! They sent me a used palette w fingerprint I. Pan, loose fallout everywhere ruining several others. Why? Because they refused to ship it with ANY SHIPPING PROTECTIVE MATERIALS!! this by the way is breaking their own rules and guidelines. When you bring it up they refuse to do what's right or help. It's their responsibility to ensure I recover what I paid for as described. They are actually breaking several laws as well in not providing what customers are paying for. How could you send n extremely delicate makeup eyeshadow palette in a large box w ZERO protection? Not to mention the manufacturing process left my palette with a fingerprint/ if not it's been swatched n used.

I would not even rate one star, poor, rip off company. Ordered a case not on sale and now they will not issue refund for a defective case and trying to tell me final sale, there is NO Where that the order said that. I would beware before ordering from this fly by night firm. I have reported to BBB and will not quit there.

I received Art Harding's Instant Face and Neck Lift x 1 and had the worst experience with this company.

I was so excited when I found this website, I'm a licensed aesthetician and have started dabbling in makeup. The selection was good a bit hard to navigate the website, the colors are nothing like the pictures. So I accidentally ordered 2 of one pallet and another that the color was way off. I never opened anything just wanted to return I paid about 60.00plus bucks for both. When I saw my refund it was for 27.00 I was shocked they charged for mailing it plus's deducted 10% plus whatever else I'm sorry but to lose 42.00 for shipping and a return label, yeah right. Don't be fooled, there are plenty more companies to order from, Mac Pro, friends, the list goes on. And if you do order don't make a mistake cause you will lose, I couldn't even repurchase the correct colors, which was my plan. I wouldn't chance it if I were you.

I would say if you order from this website save your money on the shipping. I paid extra for fast shipping (1-2 days) and it's arriving in 6 days. You're better off paying for the standard shipping and saving your money.

This store is my favorite, hands down. They always get me what I need when I need it, and they have launched some awesome new brands this year. I am loving the Vike Makeup Remover, and I can't believe they now sell Lethal Cosmetics!!!!!!

This store is my favorite, hands down. They always get me what I need when I need it, and they have launched some awesome new brands this year. I am loving the Vike Makeup Remover, and I can't believe they now sell Lethal Cosmetics!!!!!!

TO ALL who buy from this place, I ordered an item and never received it, I emailed repeatedly to some of the poorest customer service I have ever experienced. Instead of these people trying to make it right to KEEP a customer they tell me that USPS delivered the item to the correct address... really that's it? As a consumer we all are aware that packages are stolen everyday all day from in front of people doors... did they make it right in the end you might ask... NOOOOO, the customer rep I spoke with "BUFFY" says our company does not offer refunds and it was shipped to the right address... guess she doesn't realize there is more than one way to skin a cat! Worst customer service EVER in my life... UNHAPPY

TO ALL who buy from this place, I ordered an item and never received it, I emailed repeatedly to some of the poorest customer service I have ever experienced. Instead of these people trying to make it right to KEEP a customer they tell me that USPS delivered the item to the correct address.....really that's it?? as a consumer we all are aware that packages are stolen everyday all day from in front of people doors....did they make it right in the end you might ask.....NOOOOO, the customer rep I spoke with "BUFFY" says our company does not offer refunds and it was shipped to the right address.....guess she doesn't realize there is more than one way to skin a cat!!! Worst customer service EVER in my life........UNHAPPY

Bad business. Buyer Beware! Poor Customer Service. Camera Ready Cosmetics ******* Proton Rd, Dallas, TX *******. *******290 took my money and shipped me really disgusting defective none usable products. I email camera ready several time to resolve the issue with no response to my email. I left phone messages finally someone called stating her name was Nickie, she told me to send in pictures, I did as she requested, still being ignored no response to this day. I do not recommend this company. This company talks a big game but has shipped out crappy and defective products. Do not buy from this company or you will get Ripped Off.

This is my favorite shop for finding the best performing makeup. Their customer service is top notch, and they even take the time to send me a personalized thank you for my recent order!